Question 1

What format are the documents in?

Accepted Answer

All documents are supplied in Microsoft Word (.docx) format unless you choose a Jotform digital option. Word format means you can edit every field, add your logo, change colours, and personalise the content fully.

Question 2

Can I customise the documents with my own branding?

Accepted Answer

Yes. Every document is fully editable. You can add your business name, logo, contact details, and adjust the colour scheme yourself. If you'd prefer us to do this for you, our Done For You (DFY) option includes professional personalisation within 7 working days.

Question 3

Are the documents legally compliant?

Accepted Answer

Yes. All documents are written to UK law standards and reviewed for compliance with current legislation including GDPR, the Animal Welfare Act, the Dangerous Dogs Act (including XL Bully provisions), and the Countryside and Rights of Way Act. They are updated when legislation changes and are 2026-compliant.

Question 4

Do I need a licence to run a dog home boarding business?

Accepted Answer

Yes. Dog home boarding, dog day care, and kennels boarding are all licensed activities under the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018. You must apply to your local council for a licence before operating.

Question 5

Do I need a licence to walk dogs or pet sit?

Accepted Answer

Dog walking and pet sitting are not currently licensed activities in England, Wales, or Scotland. However, you are still legally required to operate under a professional contract, hold appropriate public liability insurance, and comply with GDPR.

Question 6

What is a DEFRA 5-star rating and how do I achieve it?

Accepted Answer

Local councils assess licensed activities against DEFRA's Animal Welfare Licensing standards and award a star rating from 1 to 5. A 5-star rating requires comprehensive documentation, robust procedures, and evidence of high welfare standards.

Question 7

Can I get a refund on digital downloads?

Accepted Answer

Because our documents are digital downloads accessible immediately upon purchase, we are unable to offer refunds once a download has been accessed. If you have a technical issue or received the wrong product, contact us within 7 days.

Question 8

Can I sell my business and transfer client data to the new owner?

Accepted Answer

Yes, with the right clause in place. Our Service Agreement includes a business sale and data transfer clause that grants you the necessary latitude to sell your business without infringing GDPR or requiring individual consent from every client.

Question 9

Do you offer training courses?

Accepted Answer

Yes, through our sister website, DogBusinessSchool.co.uk. We offer Ofqual-regulated qualifications at Level 2 and Level 3, as well as CPD modules covering compliance, animal behaviour, business operations, and more.

Question 10

Do you offer website design for dog care businesses?

Accepted Answer

Yes. We offer website design and build services specifically for pet care professionals, starting from £499. Our websites are built with the right structure, copy, and SEO foundations for dog care businesses.

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